RIDEL SUPPORT PORTAL

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CHOOSE YOUR E-BIKE

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SUPPORT KNOWLADGE BASE

TOP SUPPORT TOPICS

GENERAL INFO

• Can I bring my in to your Irvine location for repairs?
• Where are you located? What are your hours?
• Do you offer test rides?
• Where can I buy a bike?
• How do I become a dealer or distributor?
• Can I ride with a passenger?

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PURCHSING INFORMATION

• Shipping and Delivery
• What is your return/cancellation policy?
• Warranty policy.
• Do you offer test rides?
• Can I make changes to my order?
• Orders, Returns and Cancellation Policy

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OWNER'S MANUALS & GUIDES

HANDLE YOUR E-BIKE

BIKES ASSEMBLY GUIDE

• Can I bring my in to your Irvine location for repairs?
• Where are you located? What are your hours?
• Do you offer test rides?
• Where can I buy a bike?
• How do I become a dealer or distributor?
• Can I ride with a passenger?

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ACCESSORIES & PARTS

• Shipping and Delivery
• What is your return/cancellation policy?
• Warranty policy.
• Do you offer test rides?
• Can I make changes to my order?
• Orders, Returns and Cancellation Policy

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SUBMIT A REQUEST

RIDEL SUPPORT

How can we assist you* - General Questions Vehicle Troubleshooting Order Support Dealer Support Email* Subject* Bike Model - Ora Tripster Snugger Eko Cruzer Order Number How can we assist you? - General Questions Vehicle Troubleshooting Order Support Dealer Support What is the issue with your vehicle? - My Ridel won't go Battery/Charging Throttle Issues Motor Problems Mechanical Help Electronical Help Purchase Date Mileage Please choose from the following* - Incomplete order OR Missing order Parts Order Tracking Information Shipping Information Sipping Damages Order Cancellation Address Change Other Dealer Inquiry - Where is my nearest dealer Becoming a dealer I am an existing dealer Description Submit