ridel bikes grey export

WARRANTY

At Ridel Bikes, we take great pride in the quality and durability of our products. We are confident that you will be impressed as well, and we stand behind all of our products.

Every bike is covered under a limited one (1) year warranty for the original owner against all manufacturing defects in material or workmanship. Warranty parts will only be shipped within the continental United States and Hawaii.

Ridel Bikes’ bicycle components include:

  • Electrical parts: motor, controller, LCD display
  • Mechanical parts: forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, wiring harness, kickstand, reflectors, and hardware

These parts are warranted to be free from manufacturer defects in materials and/or workmanship for a one (1) year period from the date of original purchase.

Wear and tear is not covered under warranty. Ridel Bikes’ lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a one (1) year period from the date of original purchase. The battery warranty does not include damage caused by power surges, use of an improper charger, improper maintenance or other such misuse, and normal wear or water damage.

 

Scope of Warranty Service

What will we do to correct problems with your bike?

  • If a component is deemed defective or damaged prior to usage by the owner (including damage from shipping), we will issue a replacement part. In addition, we will assist in replacing any defective part(s).
  • We will provide the original owner with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.

 

If a component is deemed to be defective or damaged, and the cause is not determined to be user error, we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide you with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.

What will we not do?

  • Ridel will not replace any parts without first being provided with photos or videos of the damaged part.
  • We will not offer warranty service to second owners.
  • We will not replace any damaged parts if the damage is determined to have been caused by the user.
  • We will not pay for any third-party service or part replacement unless agreed upon with Ridel Bikes prior to any services.
  • Ridel Bikes will not cover any damage that may occur during shipping if the owner arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.

 

Warranty Exclusion

The following situations are excluded from this warranty, or lead to exclusion from this warranty:

  • Wear and tear are not covered under warranty for components.
  • The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusage, normal wear, water damage, or improper upkeep (refer to the manual for upkeep).
  • Damage resulting from omitted or incorrect adjustment(s) or worn components.
  • Warranty claims not made in accordance with our Warranty Claims Process (see below).
  • Damage to or failure of products resulting from weather or normal wear and tear.
  • Theft, robbery, vandalism, intentional damage, damage resulting from bumps and scrapes after possession of the product has been transferred to the customer.
  • Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter)



.
  • Any electrical component that has been opened, altered, partially disassembled, or completely disassembled, except by Ridel Bikes or an authorized Ridel Bikes dealer.
  • Products that have been lent, leased, or rented commercially

.
  • Bicycles not registered with Ridel Bikes by the customer within 60 days of delivery/sale

.
  • Any damage resulting from the use of a third-party battery charger.
  • If the customer arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.

 

Claims (Warranty Claims Process)

Register your bike within 60 days of purchase. Other goods purchased from partner sites do not require registration.

  • If you suspect that any part/component is defective, do not attempt to repair or replace it yourself, or try to have it repaired or replaced before contacting Ridel Bikes. Doing so may invalidate your warranty and may cause additional damage, not necessarily limited to the products in question, and may also create the risk of injury.
  • Contact Ridel Bikes via email to submit your warranty claim: support@ridelbikes.com. Ridel Bikes will not replace any component without first being provided with photos or video of the damaged part.
  • We will contact you to make plans for inspection and any warranty repairs

 

All claims to this warranty must be made through Ridel Bikes. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support Team at support@ridelbikes.com, as there may be a simple fix for your problem. Valid warranty claims will be processed through Ridel Bikes within one (1) year of initial purchase. Warranty claims may be submitted to support@ridelbikes.com.

 

Shipping Damage Claims

Upon receiving your bike, IMMEDIATELY inspect your product(s) for damage. Shipping damage claims are extremely time sensitive. We will not accept shipping damage claims later than 30 days from receipt of the product.

  • Note any damage to your product(s) on the Bill of Lading before you and the driver sign off on the shipment.
  • Take pictures of any damage that is found, and date the images if possible.
  • Keep all packaging and paperwork until the inspection process is complete.
  • Report damage claims within 10 days of delivery to a Ridel Bikes customer service representative.

Please contact our Technical Support Team for return/replacement instructions via support@ridelbikes.com, or call +1-513-813-0708.

Close Menu
×

Cart

Play Video

3 reviews for ORA

  1. Noel Barrios

    Nice bike for the price – arrived fast (2 days) with easy assembly.  I’ve put 125 miles on the bike and typically ride about 15 miles on flat terrain at 20mph. I’ve taken it for a 30 mile ride without any problems. Charging the battery for 2.5 hours, the battery always still has power at the end of the ride. I’d recommend this product!

  2. Abraham_z

    Absolutely great bike. Get it now!

  3. Julles Magnetic

    I got my new ORA’s two weeks ago delivered to my house. Assembly was fun and easy, all according to the guide with no trouble at all. i’ve been driving them none stop since and i can’t tell you enough what a head spinner those bikes are. Everybody are approaching me to ask where did i get those stunning bikes The ride is super smooth
    ILOVEMYORA.

Add a review

Your email address will not be published. Required fields are marked *

Play Video

1 review for TRIPSTER

  1. John Vella

    The package arrived fast (2 days) and is a relatively easy assembly (comes with instructions). The bike is built with quality parts and is very fun to ride! As a mountain biker, I’ve taken it on some pretty steep and rugged terrain and was impressed at how smooth the ride was. I’ve taken up to 30-mile rides without worrying about the battery power. Overall, great product.

Add a review

Your email address will not be published. Required fields are marked *

2 reviews for SNUGGER

  1. Dan Delora

    So far great solid ride! It’s definitely tough and rugged for pretty much any type of terrain due to the thick tires and 750W engine. I use it to commute to work over a bridge that I can practically fly over.

  2. Alvaro D

    The bike is totally weatherproof – you can ride it in the rain, snow, etc. It definitely makes for a very fast ride that’s effortless if you don’t want to sweat on your commute or taking it over mountain terrain. The bike is on the heavier side mostly because you can carry up to 300 lb or ride with two people. I charge it once or twice a week without any trouble.

Add a review

Your email address will not be published. Required fields are marked *

Play Video

2 reviews for EKO

  1. Sam Ulmer

    I’m a longtime rider and wanted a little assist, and found it with the EKO. I wasn’t expecting much given the price point vs other e-bikes, but I have been pleasantly surprised — the bike has high-quality components, is very fast, reliable, fun, and safe. Also super lightweight. In general, I’d say this is a great bike for city riders who are looking for a reliable way to commute with some power.

  2. Jeremy Lynn

    I’ve been using this electric bike to commute for the past month. This bike is good for easy riding in cities – adjustable height for the seat/handlebars to ride in a comfortable position for a long period of time. It’s quite lightweight so can be picked up easily + good battery capacity. Highly recommend buying.

Add a review

Your email address will not be published. Required fields are marked *

3 reviews for CRUZER

  1. Rody

    Cruzer is absolutely the perfect model for living in the city.
    I completely stopped relying on public transport since the purchase of my Cruzer bike.
    5 stars and a thumb up!

  2. Elena

    The bike arrived on time and the assembly was easy and straightforward. I live near to the beach and I couldn’t be happier with this purchase! This was my first time using a pedal-assist bike and I feel comfortable / in control riding up to 20mph. I’d recommend this bike for riders in urban settings/ bike paths as its good quality for the price.

  3. Robert

    I bought this bike for my girlfriend and she absolutely loves it. It’s a super smooth ride and still quite feminine while having all the power of an electric bike. It’s the perfect bike for riding around the neighborhood or to the store…it has a rack on the back to store a bag or backpack if you are riding for a short day trip. Assembly was easy with the instructions RIDEL provides with shipment. Thank you!

Add a review

Your email address will not be published. Required fields are marked *

IN STOCK
FREE SHIPPING
JOIN THE WORLD OF
RIDEL Bikes - Logo
SUBSCRIBE TO OUR NEWSLETTER AND
RECEIVE 5% OFF
YOUR NEXT PURCHASE!

STAY UP TO DATE ON OUR SPECIAL RELEASES, DEALS AND PROMOTIONS,
AND GLOBAL E-BIKE NEWS.

STAY UP TO DATE ON OUR SPECIAL RELEASES, DEALS AND PROMOTIONS,AND GLOBAL E-BIKE NEWS.

YOUR COPOUN CODE: RIDEL5OFF