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RETURNS

Order Cancellation

Cancellation of unshipped orders will be subject to a 10% restocking fee (for pre-orders as well as in-stock items). Cancellation of orders that have already shipped out, or which are shipped prior to the cancellation instruction reaching the relevant warehouse in time to halt shipment, will be subject to a 20% restocking fee.

Ridel Bikes cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify Ridel Bikes as early as possible of your intention to cancel your order. Contacting us via support@ridelbikes.com is quickest. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.

Please note:

  • Ridel Bikes allows no returns after 14 days of receipt.
  • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that the customer received it.
  • Any packaging must be sealed and unopened.
  • The customer will pay $175 shipping fee (withheld from refund).

Returns of Unused Equipment

Unused bikes, parts and accessories may be returned within 14 days of your receipt of the products by contacting us via support@ridebikes.com.

Please ship your bike back in its original box. The product will be subject to a 20% restocking fee. Original shipping charges are non-refundable. The customer pays for shipment both directions if they wish to make an exchange.

Non-returnable items include, but are not limited to:

  • Used, undamaged equipment
  • Wearable items (clothing, hats, etc.)
  • Batteries
  • Special orders
  • Gift cards
  • Gifted orders
  • Items that display wear

If non-returnable items are returned without authorization from our Customer Support Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Returns of Defective Equipment

Defective equipment is covered by our Warranty Policy.  Contact Ridel Bikes to get started with a warranty claim. Before a return is sent, the customer must have written approval of said return from Ridel Bikes. If a customer sends a return without the written consent of Ridel Bikes, a refund will not be issued and the customer must pay shipping to return the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or refund. Please address your return to:

Ridel Group LLC

20-21 Wagaraw Rd., Building 30

Fair Lawn, NJ  07410

Please notify us as soon as possible after you send your return by emailing support@ridelbikes. If possible, please provide a tracking number.

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3 reviews for ORA

  1. Noel Barrios

    Nice bike for the price – arrived fast (2 days) with easy assembly.  I’ve put 125 miles on the bike and typically ride about 15 miles on flat terrain at 20mph. I’ve taken it for a 30 mile ride without any problems. Charging the battery for 2.5 hours, the battery always still has power at the end of the ride. I’d recommend this product!

  2. Abraham_z

    Absolutely great bike. Get it now!

  3. Julles Magnetic

    I got my new ORA’s two weeks ago delivered to my house. Assembly was fun and easy, all according to the guide with no trouble at all. i’ve been driving them none stop since and i can’t tell you enough what a head spinner those bikes are. Everybody are approaching me to ask where did i get those stunning bikes The ride is super smooth
    ILOVEMYORA.

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1 review for TRIPSTER

  1. John Vella

    The package arrived fast (2 days) and is a relatively easy assembly (comes with instructions). The bike is built with quality parts and is very fun to ride! As a mountain biker, I’ve taken it on some pretty steep and rugged terrain and was impressed at how smooth the ride was. I’ve taken up to 30-mile rides without worrying about the battery power. Overall, great product.

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2 reviews for SNUGGER

  1. Dan Delora

    So far great solid ride! It’s definitely tough and rugged for pretty much any type of terrain due to the thick tires and 750W engine. I use it to commute to work over a bridge that I can practically fly over.

  2. Alvaro D

    The bike is totally weatherproof – you can ride it in the rain, snow, etc. It definitely makes for a very fast ride that’s effortless if you don’t want to sweat on your commute or taking it over mountain terrain. The bike is on the heavier side mostly because you can carry up to 300 lb or ride with two people. I charge it once or twice a week without any trouble.

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2 reviews for EKO

  1. Sam Ulmer

    I’m a longtime rider and wanted a little assist, and found it with the EKO. I wasn’t expecting much given the price point vs other e-bikes, but I have been pleasantly surprised — the bike has high-quality components, is very fast, reliable, fun, and safe. Also super lightweight. In general, I’d say this is a great bike for city riders who are looking for a reliable way to commute with some power.

  2. Jeremy Lynn

    I’ve been using this electric bike to commute for the past month. This bike is good for easy riding in cities – adjustable height for the seat/handlebars to ride in a comfortable position for a long period of time. It’s quite lightweight so can be picked up easily + good battery capacity. Highly recommend buying.

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3 reviews for CRUZER

  1. Rody

    Cruzer is absolutely the perfect model for living in the city.
    I completely stopped relying on public transport since the purchase of my Cruzer bike.
    5 stars and a thumb up!

  2. Elena

    The bike arrived on time and the assembly was easy and straightforward. I live near to the beach and I couldn’t be happier with this purchase! This was my first time using a pedal-assist bike and I feel comfortable / in control riding up to 20mph. I’d recommend this bike for riders in urban settings/ bike paths as its good quality for the price.

  3. Robert

    I bought this bike for my girlfriend and she absolutely loves it. It’s a super smooth ride and still quite feminine while having all the power of an electric bike. It’s the perfect bike for riding around the neighborhood or to the store…it has a rack on the back to store a bag or backpack if you are riding for a short day trip. Assembly was easy with the instructions RIDEL provides with shipment. Thank you!

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