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RETURNS

Order Cancellation

Cancellation of unshipped orders will be subject to a 10% restocking fee (for pre-orders as well as in-stock items). Cancellation of orders that have already shipped out, or which are shipped prior to the cancellation instruction reaching the relevant warehouse in time to halt shipment, will be subject to a 20% restocking fee.

Ridel Bikes cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify Ridel Bikes as early as possible of your intention to cancel your order. Contacting us via support@ridelbikes.com is quickest. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.



 

Please note:

  • Ridel Bikes allows no returns after 14 days of receipt.
  • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that the customer received it.
  • Any packaging must be sealed and unopened.
  • The customer will pay $175 shipping fee (withheld from refund).





Returns of Unused Equipment

Unused bikes, parts and accessories may be returned within 14 days of your receipt of the products by contacting us via support@ridebikes.com.

Please ship your bike back in its original box. The product will be subject to a 20% restocking fee. Original shipping charges are non-refundable. The customer pays for shipment both directions if they wish to make an exchange.















 

Non-returnable items include, but are not limited to:



  • Used, undamaged equipment
  • Wearable items (clothing, hats, etc.)
  • Batteries
  • Special orders
  • Gift cards
  • Gifted orders
  • Items that display wear

If non-returnable items are returned without authorization from our Customer Support Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

Returns of Defective Equipment

Defective equipment is covered by our Warranty Policy.  Contact Ridel Bikes to get started with a warranty claim. Before a return is sent, the customer must have written approval of said return from Ridel Bikes. If a customer sends a return without the written consent of Ridel Bikes, a refund will not be issued and the customer must pay shipping to return the item.

 

If your approved return passes our inspection, you may receive an exchange, store credit, or refund. Please address your return to:

Ridel Group LLC 

20-21 Wagaraw Rd., Building 30

Fair Lawn, NJ  07410

 

Please notify us as soon as possible after you send your return by emailing support@ridelbikes. If possible, please provide a tracking number.

 

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